Privacy Policy for Aayo
Effective Date: 2026-04-21
Aayo Rides is a ride-sharing and on-demand delivery platform based in Birgunj, Nepal. We provide bike taxis, cab booking, and quick commerce delivery services through our mobile app and website, helping users travel and receive goods safely and affordably across Birgunj and nearby areas.
At Aayo (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the Aayo Rides platform.
By accessing or using Aayo, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should stop using the Aayo Platform.
1. Scope of This Policy
This Privacy Policy applies to all users of Aayo, including Riders, Drivers, Delivery Partners, Customers, Merchants, and any other individuals interacting with our platform. It also applies to all services provided through our mobile applications, website, APIs, and partner integrations.
2. Information We Collect
We collect different types of information to operate efficiently, improve services, and ensure safety across the platform.
A. Information You Provide Directly
- Account Data: Name, phone number, email address, profile photo, date of birth, and login credentials
- Identity Verification Data: Government-issued ID, driver’s license, vehicle registration, and business documents
- Transaction Data: Ride history, delivery orders, payment records, billing details, and addresses
- Support Data: Customer support chats, complaints, feedback, and ratings
- Emergency Data: Optional emergency contact information for safety features like SOS alerts
B. Information Collected Automatically
- Location Data: Real-time GPS location for ride matching, navigation, and delivery tracking
- Device Data: Device model, operating system, IP address, app version, and crash logs
- Usage Data: App interactions, feature usage, search history, and session activity
- Communication Data: Masked call logs and in-app chat interactions for service coordination
- Cookies & Tracking: Used for analytics, personalization, and platform performance improvements
C. Information from Third Parties
We may receive additional data from trusted third-party partners such as:
- Payment processors and banking partners
- Identity verification and background check providers
- Marketing and analytics platforms
- Merchant and logistics partners
3. How We Use Your Information
Aayo uses collected information strictly to operate, improve, and secure the platform. We do not use your data for unrelated purposes.
- To provide ride-sharing and delivery services efficiently
- To match users with nearby drivers or delivery partners
- To process payments, refunds, and invoices securely
- To enable real-time tracking and route optimization
- To ensure identity verification and prevent fraud or abuse
- To improve app performance, features, and user experience
- To send service notifications, alerts, and updates
- To comply with applicable legal and regulatory requirements
4. How We Share Information
We respect user privacy and do not sell personal data. However, sharing is necessary for service delivery.
- Between Users: Shared only to complete rides or deliveries (name, location, contact info)
- With Merchants: Order details required for fulfillment
- With Service Providers: Payment gateways, cloud storage, analytics, and infrastructure partners
- For Legal Reasons: When required by law, regulation, or court order
- Business Transfers: In case of merger, acquisition, or asset transfer
5. Data Retention & Security
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce platform policies.
Aayo implements industry-standard security measures including encryption, firewalls, secure servers, and access controls. While we take strong precautions, no digital system can guarantee 100% security.
6. Location Data Usage
Location data is essential for core platform functionality. It is used to:
- Match riders with nearby drivers
- Track delivery progress in real-time
- Calculate accurate routes and estimated arrival times
Location access is only active during app usage or active ride/delivery sessions. Users can disable location permissions, but some features may stop functioning properly.
7. Your Rights & Choices
Users have full control over their personal data and can:
- Access and review stored personal data
- Request corrections or updates
- Request deletion of account and associated data
- Opt out of marketing communications
- Control location and device permissions
- Disable cookies through browser settings
8. Payments & Financial Data
All payments are processed through secure third-party payment gateways. Aayo does not store complete credit/debit card details or sensitive financial credentials on its servers.
9. Quick Commerce & Delivery Policies
Aayo also supports on-demand delivery services (quick commerce). The following conditions apply:
- Product Availability: Items depend on merchant stock availability
- Substitutions: Alternative products may be provided if original items are unavailable
- Delivery Times: Estimated times may vary due to traffic, weather, or demand
10. Children's Privacy
Aayo does not knowingly collect personal data from children under the age of 13. If such data is discovered, it is immediately deleted.
11. Third-Party Links
The Aayo Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms.
12. International & Legal Compliance
Although Aayo primarily operates in Nepal, we follow globally accepted privacy and data protection principles such as transparency, purpose limitation, and data minimization. We also cooperate with legal authorities when required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or service improvements. Significant updates will be communicated through the app or email notifications.
14. Contact Us
If you have questions about this Privacy Policy or your data, you may contact us:
- Email: aayorides@gmail.com
- Phone: +977-9802594001 / 08
- Address: Birgunj-11, Parsa, Nepal
Aayo is committed to building a safe, transparent, and trusted mobility and delivery ecosystem in Nepal.