Privacy Policy for Aayo
Effective Date: 2026-04-21
At Aayo ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Aayo platform, including ride-sharing, quick commerce (on-demand delivery of goods), mobile applications, websites, and related services (collectively, the "Aayo Platform").
By accessing or using Aayo, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope of This Policy
This Policy applies to all users of the Aayo Platform, including Riders, Drivers, Delivery Partners, Customers, and Merchants/Vendors (if applicable).
2. Information We Collect
A. Information You Provide
- Account Data: Name, phone number, email address, profile photo, date of birth, and login credentials.
- Identity & Verification Data: Government-issued ID, driver’s license, vehicle details, and business documents (for drivers and merchants).
- Order & Transaction Data: Ride history, delivery orders, payment details, addresses, and preferences.
- Support Data: Messages, feedback, ratings, and customer support communications.
- Emergency Data: Optional emergency contacts for safety features (SOS).
B. Information Collected Automatically
- Location Data: For ride matching, navigation, delivery tracking, and safety.
- Device Information: Device model, operating system, app version, IP address.
- Usage Data: App interactions, searches, ride/order history, and feature usage.
- Communication Data: Masked calls and chats between users for service coordination.
- Cookies & Tracking: For analytics, personalization, and service improvement.
C. Information from Third Parties
- Payment processors
- Background verification providers
- Marketing and analytics providers
- Merchant or logistics partners
3. How We Use Your Information
- To provide ride-sharing and delivery services
- To match riders with drivers and customers with delivery partners
- To process payments, refunds, and transactions
- To enable real-time tracking and logistics optimization
- To ensure safety, identity verification, and fraud prevention
- To personalize user experience and recommendations
- To send service updates, alerts, and promotional offers
- To comply with legal and regulatory obligations
4. How We Share Information
- Between Users: Riders, drivers, delivery partners, and customers as needed to complete services.
- With Merchants: Order details required for fulfillment (items, address, customer name).
- With Service Providers: Payment gateways, cloud hosting, analytics, and logistics partners.
- For Legal Reasons: If required by law, regulation, or legal process.
- Business Transfers: In case of merger, acquisition, or asset sale.
5. Data Retention & Security
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce policies.
We implement industry-standard security measures including encryption, access controls, and secure servers. However, no system is completely secure.
6. Your Rights & Choices
- Access, update, or delete your personal data
- Opt out of marketing communications
- Control location permissions via device settings
- Disable cookies through browser settings
- Request account deletion
7. Payments
All payments are processed through secure third-party payment gateways. Aayo does not store full credit/debit card details or sensitive financial information.
8. Quick Commerce Policies
Product Availability
Items are subject to availability and may vary based on merchant inventory.
Substitutions
If an item is unavailable, we may cancel it or replace it with a similar product if you have opted in.
Delivery Times
Estimated delivery times are approximate and may vary due to traffic, demand, weather, or operational delays.
9. Children's Privacy
We do not knowingly collect personal data from children under the age of 13.
10. Third-Party Links
The Aayo Platform may contain links to third-party services. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified through the app or email.
12. Contact Us
Email: aayorides@gmail.com
Phone: +977-9802594001 / 08
Address: Birgunj-11, Parsa, Nepal